This course is not open for enrollment

Building Trust and Good Relations With US Americans

Categories: IT, Foundational, Team Building, Amplify English Fluency
Successful Outcomes

Take a listen to what an international professional from India working as a software test engineer had to say about attending small talk sessions with us.

Reveal Your Small Talk Superpower

In this program you will learn the three kinds of small talk, where and how to apply it for maximum effectiveness. This program can be delivered 1:1, small team, or to an unlimited amount of team members. The smaller the group, and the more time we have, the more time we have for practice.

For large teams, we can cover all material as a seminar within 1 (2 hour) session. Sessions for teams or individuals can extend up to 4-5 hours depending on the requirement.

Course Curriculum

“Small talk is a technique of talking, a way to make contact with people, and the glue that creates and maintains contact with colleagues and business partners. I would like to thank Jennifer as she guided me to improve this technique. I did not understand the importance of small talk. I now realize that making small talk has helped me to improve relationships with colleagues and clients. When I make small talk, it makes the meeting come alive. I can feel the difference. It really helps.”

Keyur Raval
SAP B1 Consultant

“My US client did not make small talk, so I did not think it would make a difference if I did. Jennifer suggested me to try a few tips, and if they did not work, I could stop. I was so shocked that after trying her tips for just a few short weeks, interactions with the client became friendlier. We got to learn a little about each other beyond work, which helped us relate to each other better.”


Financial Analyst, Bangalore

“We Indians tend to stick to our own groups in the US. We either talk to other Indians in English or other Keralites in Malayalam. We don’t even realize we don’t include Americans. Jennifer’s training helped me understand the importance of inclusion both in spoken English and body language. This helps me and my team mates feel more included in interactions with the client onsite.”

Engineer with 20 plus years experience

“When we talk to the client, we don’t want to appear like we don’t know anything. That’s why most of us shy away from small talk. Jennifer helped my team and I understand that not knowing is ok. We can ask questions. We can get to know our client. This is how relationships work in India, too. She made it seem normal and natural. We all related to it. Now being stuck with my client in a rush-hour traffic jam is not as scary as it used to be!”

Participant, UST Global

Get to know a little about your facilitator

Jennifer Kumar

Hello everyone, I am Jennifer Kumar. I have over a decade of experience coaching US client-facing professionals in India who manage teams and projects in virtual environments. I understand some of the cultural missteps that professionals like you may encounter, as I have also lived and worked in India for over 10 years (I was born and raised in the USA). In addition to having on-the-ground experience working between cultures, I have a Teaching Certification in ESL from the University of Arizona and a Coaching Certification from the International Coaching Federation.