This is a foundational course for those new to working with US Americans from offshore. As of April 2022, this course is available only in live, online facilitator-led format via Zoom. Contact us - email@example.com - to sign up your team.
Goal of the Course
This series of interactive, hands-on sessions will provide practical, ready-to-use skills to create more understanding and a better working culture between Indian team members and U.S. based counterparts. We help you build rapport and good working relationships with North American counterparts while working remotely.
Delivered by: Ms. Jennifer Kumar
Overview of Course Content
American Work Values & Business Communication Essentials
American Work Values - Time Management
American Work Values - Asking Questions & Pleasantries
American Work Values - Process Management
American Work Values - Conflict Management
Learning to Drive Meetings with US Americans
Participants learn skills to drive meetings with US Americans, providing outstanding client facing skills along with customer service skills that will improve client engagement.
Group work between sessions
Elapsed Time (in hours)
Participants will be introduced to the course, expectations, and delivery method. Cultural Assessment Tool Overview.
Cultural Assessment Tool
Individuals will set up calendar invites for training program to learn meeting management skills
Group Presentations on Cultural Assessment Tool
Cultural Value: Learning to Drive Meetings with US Americans
Calendar invite debrief, Importance of meeting structure, Group discussion skills, speaking up, sharing updates
Groups will create a 5 minute meeting role play using group discussion skills
Meeting Role Play Debrief Introduction to Cultural Value: Time Management
Cultural Value: Time Management Cultural Value: Process Management How cultures see time differently, Importance of time in building relationships with US Americans, how to negotiate timelines, deadliness (introduction)
Question Building Workshop
Cultural Values: Asking Questions & Pleasantries Debrief on the question building activity and application to meetings with US clients
Groups will brainstorm all areas they would need to push back for samples/case studies
Cultural Value: Conflict Management How to push back on deadlines, timelines, requirement requests, and other daily requests using all the strategies discussed so far
Role Play Practice
Groups deliver role plays and get feedback
Groups meet to discuss application/program feedback (optional)
Final Session – Groups give feedback as discussed from their group
Takeaways and Insights from this Program
We have delivered live iterations of this program onsite in India and virtually to several thousand professionals in over 40 companies since 2011.
...More Inspiring Outcomes...
"I learned how we can better communicate bad news to the customer. With proper planning, brainstorming, mitigation plans and questions. This can be done without spoiling the relation with the client."
“I learned to ask questions without hurting or offending others in a respectful way.”
“Now I really understand what is meant by being ‘proactive.’”
“Reporting solutions is more important than reporting problems.”
“I know what to say instead of “I don’t know.”
Get to know a little about your facilitator